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Caller AI

TM

Customer & Contact Services powered by Artificial Intelligence

Pricing
  • Start up (50 min @ 20p)

    9.99£
    Every month
    Start out on our entry plan. Perfect for small ventures, start ups and solopreneurs!
     14 day free trial
    • New digital telephone line and new number (regional)
    • Monthly inbound calls (50 min)
    • Per minute inbound and outbound calling @ 20p / minute
    • Professional, custom build AI Agent
    • Available 24/7, 365 days a year. No sick days or time off!
    • AI Agent learns from your business. No training costs!
    • Add 60 min Call Bundles (incoming or call forward) at £11.99
    • Cancel any time with one month's notice
  • Affordable Simplicity

    Initiate (250 min @ 18p)

    44.99£
    Every month
    Enhance your AI journey with our starting plan and your very own customer services AI Agent.
     14 day free trial
    • New digital telephone line and new number (regional)
    • Monthly inbound calls (250 min / about 5 calls a day)
    • Professional, custom built AI Agent
    • Available 24 / 7, 365 days a year. No sick days or time off!
    • Monthly Call Forwarding allowance (60 min)
    • AI Agent learns from your business. No training costs!
    • Add 60 min Call Bundles (incoming or call forward) at £10.99
    • Monthly usage reporting
    • Cancel any time with one month's notice
  • Elevate (1000 min @ 15p)

    149.99£
    Every month
    Elevate your experience with our seasoned user package to maximise efficiency of inbound calls
     14 day free trial
    • New digital telephone line and new number (regional)
    • Monthly inbound calls (1000 min / about 15 calls a day)
    • Professional, custom built AI Agent
    • Available 24 / 7, 365 days a year. No sick days or time off!
    • Monthly Call Forwarding allowance (2 hours / 120 min)
    • AI Agent learns from your business. No training costs!
    • Add 60 min Call Bundles (incoming or call forward) at £8.99
    • Optional Auto-buy Call Bundle (avoid off plan rates)
    • Recorded voice messages with email notification
    • Weekly usage reporting
    • Cancel any time with one month's notice

Custom requirements? Contact us at support@caller-ai.com. Prices do not include taxes. You'll see the total price on the purchase page before paying. All pricing plans are based on monthly auto-renew payments

Demo

Multiple calls handled at the same time

Call recordings

SMS notifications

Available 24/7 365 days a year

No sick days or inconsistent service

Email transcripts

85% of people whose calls aren’t answered will not call back – New Voice Media

77% of respondents to a survey believe a phone call is the most effective way to get an answer quickly

– New Voice Media

65% of people prefer to contact a business by phone vs. just 24% who prefer to fill out an online form

– Invoca

25% of callers give up after they’re kept on hold for too long – NewVoice Int

Traditional Staffing vs AI Agent

Unlock substantial savings with automation! Our voice assistant works 24/7 and from just £0.15 per minute on the Amplify plan. 

With traditional customer service staffing, a highly efficient call centre would cost from £1,888 a month / £22,651 for a full time employee (160 hours).

By hiring your very own AI Agent on the Amplify plan, you will save more than £1,288 each month, that's a whopping £15,451 savings annually – a real game-changer for small businesses!

And no holidays, sickness, personal issues, performance reviews, training, disputes or conflicts!

 

Join the AI REVOLUTION today!

Key Feaures

Key Features

No Lengthy Contracts

Our AI plans are all effectively rolling monthly contracts, with no minimum usage. Cancel whenever you like and services will finish at the end of the following billing month.

New or Existing Number

We can provide you with a local or national rate number for your customers, or you can forward your current line to us. Either way is fine.

24/7, 365 days a year

Our AI Agents will be there to answer your customers' queries day or night, whenever you would like. No missed calls, no accidental hang ups. You can ask our AI to only answer after hours, or during the day. 

14 Days Risk Free Trial

All of our potential customers are added to a no-risk 14 day trial of our services. If by the end of the trial you are not convinced, we'll shake hands (digitally, of course) and part ways.

No Setup Fee

Unlike other answering and contact centre providers, setup is free and a choice of pricing plans.

Consistent AI Service

Our AI Agents are programmed to respond to your customers in exactly the way you've requested. Every interaction will be at the highest quality.

​Call Recording

When AI Agents take a message for you, you will receive a link to the message recording with the contact details of the caller. 

Call Transfers
Customer Queries

Our AI Agents can be taught to ensure the right type of calls are transferred through to you, another important employee or department instead of taking down a message. 

Our AI Agents are developed to respond to your customers' queries based on your business, and it learns the more calls it takes. 

Example Queries Answered by Caller AI

1

Pharmacy

  • What are your pharmacy's operating hours?

  • Can I refill my prescription over the phone?

  • Do you offer over-the-counter medications?

  • Can you recommend a pain relief medication?

  • Is there a section for vitamins and supplements?

  • What's your policy on prescription transfers?

  • Can I inquire about flu shots and vaccinations?

  • Do you offer medication delivery services?

  • Can you help me find skincare products?

  • Is there a loyalty program for prescription customers?

2

Doctor's Surgery / Dentist

  • What are your office hours and appointment availability?

  • Can you help me schedule a routine check-up?

  • Do you offer same-day or urgent care appointments?

  • Can you assist with referrals to specialists?

  • What's your policy on health insurance and billing?

  • Is there a section for prescription refills?

  • Can you provide information on specific medical specialties?

  • Do you offer well-child visits and vaccinations?

  • Can you explain the process for lab test results?

  • Do you offer in-house diagnostic services?

3

Accountancy

  • What are your office hours during tax season?

  • Can you help me with self assessment tax preparation?

  • Do you offer small business accounting services?

  • Can you provide assistance with estate tax planning?

  • What's your policy on electronic filing of taxes?

  • How do I access your accounting resources online?

  • Can you provide information on financial planning?

  • Can I inquire about payroll and bookkeeping services?

  • What's your approach to retirement planning?

  • Can you explain your pricing structure?

4

Coffee Shop

  • What are your cafe's hours of operation?

  • Do you have outdoor seating?

  • Can I make a reservation for a larger group?

  • What types of coffee do you serve?

  • Are there any specialty drinks on the menu?

  • Do you offer dairy-free milk alternatives?

  • Is there a loyalty program for regular customers?

  • Can I order coffee beans for home brewing?

  • What's the policy on reusable cups?

  • Do you have Wi-Fi available for customers?

5

Beauty Therapy

  • What are your store hours?

  • Can you recommend skincare products for sensitive skin?

  • Do you offer makeup application services?

  • Can I inquire about organic beauty products?

  • What's your policy on beauty product returns?

  • Which hair care products do you carry?

  • Can you help me find cruelty-free cosmetics?

  • Do you offer beauty consultations?

  • Can you tell me about your range of perfumes?

  • What's your approach to clean beauty products?

6

Pet Store

  • What are your store hours?

  • Can you recommend a high-quality dog food brand?

  • Do you have a section for cat litter and accessories?

  • Can I inquire about specific dog breeds available for adoption?

  • What's your policy on returns for pet products?

  • Is there a section for aquarium supplies?

  • Can you help me find the right size crate for my dog?

  • Do you offer pet grooming services?

  • Can you tell me about your selection of bird cages?

  • What's your approach to pet dental care products?

  • How does it work?
    Simple! Select a plan and complete your registration. Once received, we will train your AI Agent and confirm the Live date for your service, complete with new telephone number. If you already have a phone line, you can forward your calls to your dedicated Caller AI number whenever you need. Note: Our AI Agents provide services 24/7, 365 days a year. If you would like control over when the Caller AI Agent takes calls, please forward your existing line to the service when required. Any questions? Contact us at support@caller-ai.com
  • What is AI?
    AI is an acronym for Artificial Intelligence. Simply put, it is a simulated or replica of human intelligence using machines and computers. AI is very powerful because it enables us to focus on looking forward into the future while machines look after and solve existing issues. Caller AI uses artificial intelligence to provide a friendly, human-like conversational services that provides your customers with the information they need without waiting in a queue or speaking to an answering machine. Or worse, navigating through the dreaded IVR that many companies have put in place! Any questions? Contact us at support@caller-ai.com
  • Can I cancel any time?
    We would be sorry to hear you leave, but we will make it as simple as possible should you decide to leave. You can cancel by sending an email with your intent. The email must be sent using the managing email account for the service. You will need to provide one month's notice period. For example, if you cancel on January 1st or January 25th, your service will stop functioning on February 28th (i.e. at the end of the following month). There are no Early Termination Charges, just one month's notice needed. Any questions? Contact us at support@caller-ai.com
  • I have questions on the AI service I purchased. Who do I speak to?
    Here at Caller AI we pride ourselves in being a technology company first. That's why you will have access to a dedicated Caller AI Relationship Manager. Your Relationship Manager will be on hand to answer any questions, concerns, problems, etc that you have. All Relationship Managers have committed to responding within 24 hours of an incoming message, and will work hard to either answer or source an answer for you as soon as possible. Any questions? Contact us at support@caller-ai.com
  • Can I use the number provided for my customers?
    Caller AI can secure a range of Freephone and Local Geographic numbers for you to choose from. Once activated, any call to your chosen number will be answered by your Caller AI Agent, and call transfers (optional extra) will come from this number so that you can identify the incoming transfer quickly.
  • Can I divert my calls to you whenever I'd like?
    Yes, you can divert your calls to your Caller AI Agent whenever you'd like.
  • How are notifications sent to me?
    Whenever a message is left from an incoming call, an email notification is sent with the caller's number and a recording of the message they left. SMS Text messages can be sent for an additional 10p per call.
  • Are calls answered in my company's name?
    Absolutely! As part of your account setup, we encode both bespoke greetings and frequently asked queries into your Caller AI Agent. Your customers will receive a top-rated customer services experience from your Caller AI Agent.
  • Can my Caller AI Agent take calls at short notice or out of hours?
    Yes, your Caller AI Agent is always ready to take calls, answer customer queries, take messages and, where appropriate, transfer calls.
  • Is the service based in the UK as well as other countries?
    Your Caller AI Agent is a cloud-based, conversational AI with compute processing in the UK only at this time. Call forwarding is also only available to UK mobile and landline numbers.
  • Can you take more than one call at a time?
    With all of our calling plans, your personalised Caller AI Agent can handle dozens of concurrent incoming calls at a time. We're confident our AI Agents will cope with whatever load is required. If you would like to discuss the matter further, please submit a query request on the website or contact our team at support@caller-ai.com.
  • How long will my customers have to wait for a call to be picked up?
    All calls taken by your Caller AI Agent will be picked up almost immediately, regardless of the number of calls coming in at the same time. Your Caller AI Agent is an advanced artificial intelligence that is able to manage dozens of ongoing calls simultaneously while at the same time ensuring excellent customer service without delay to each one.
  • Is there a minimum contract period?
    No, there is no minimum contract period. You only pay for call minutes purchased through the package selected for your Caller AI Agent with at least one month's notice for cancellation. Please note that some additional services are chargeable, including incoming call minutes over your allowance, call forwarding minutes and non-geographic numbers.
  • What is your Schedule of Charges?
    Caller AI Schedule of Charge Effective starting: April 6, 2023 All charges exclude the prevailing rate of VAT - currently 20% Monthly Charges (if applicable): - £3.50 For paper billing to cover printing and posting costs. eBilling is the default and is free of charge. - £1.99 Itemised billing: per bill Ad-hoc Charges (if applicable): - £5.00 To remove inbound call restrictions placed due to late payment. - £10.00 To reinstate services suspended due to late/non-payment. - £10.00 If you have cancelled your Direct Debit instruction. - £40.00 To reinstate lines ceased due to non-payment - £80.00 Debt recovery charge for invoices outstanding 35 days after the invoice date. Termination/Disconnection Fees: - £49 Disconnection fee (phone lines) - £10 Additional Number Activation Fee - £10 Telephone Number Change Fee - £10 Line Reactivation Fee
  • My requirements exceed your standard calling plans.
    No problem! Contact us at support@caller-ai.com and we'll discuss your requirements and custom tailer a solution that fits your needs.
  • How long is my contract for?
    When you agree to sign up for a Caller AI plan, you sign up for a monthly ongoing contract.
  • What is your refund / cancellation policy?
    Cancellation within the Free Trial period or during your first month of service If you wish to cancel either during the Free Trial period or during your first month of service, we will provide a full 'no quibble' full refund of any fees paid. There will be no additional charges. If it's not for you, it's not for you! Cancellation after your first month If you've enjoyed our Free Trial and the first month of paid service, any cancellations thereafter must be provided from the official email address that is on account, and must provide one full month's notice. For example, if you sign up January 1st, your Free Trial will be up to January 14th. Your first month will start from January 15th to February 15th. Any cancellation up to February 15th and we will give you a full refund. However, any cancellation request from February 15th onwards (i.e. from your second billing cycle) will require one full month's notice period (i.e. one billing cycle). In this example, a cancellation between February 15th to March 15th would require payment up to and including the following month, to April 15th (i.e. one full month's notice, one billing cycle). Please see the Schedule of Charges in the FAQ for further information on fees and charges. If you have any questions or require clarification, please contact us at support@caller-ai.com.
  • When will I be billed?
    You will be billed 14 days from the day you subscribe to one of the Caller AI pricing plan. This will be the start of your regular billing period. If you still have any questions or require clarification, please contact us at support@caller-ai.com.
  • What happens if I don't pay my bill?
    If we do not receive a payment by your billing date, we will apply a £5.00 administration fee to your account. While we try to contact you for payment, your services may be restricted until a payment is made. This means that incoming calls may not be answered by your AI Agent. Once your bill is paid, it can take up to 24 hours for your services to get back to normal. If your account remains unpaid, we may disconnect the service and contact a Debt Collection Agency. Reconnection at this stage will incur further charges which will need to be settled alongside any outstanding charges on your account.
  • What is Itemised Billing and much does it cost?
    Itemised billing is a detailed list of all incoming calls to your account, along with their costs. It provides insight into individual calls and allows you to query on individual calls. Without itemised billing, you won't have access to this level of detail. The cost of itemised billing is £1.99 + VAT per month.
  • What happens during the Free Trial period?
    During the Free Trial period we build and train your AI Agent with information about your business, your industry and we test its responses to ensure it is ready to take customer calls. Within a few days of registering for the service, we will confirm your new telephone number and confirm the readiness of your AI customer services agent.
FAQs
Queries

    Queries    

We'll get back to you shortly!

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